Manchester Money – Best Mortgage Advisory & Brokerage 2023 – Manchester …in the UK Enterprise Awards 2023!
Manchester Money – Mortgage Brokers Manchester are delighted to have been named The Best Mortgage Advisory and Brokerage 2023 in Manchester by the UK’s Enterprise awards who display small and medium sized business to proudly showcase their sincere hard work demonstrating their passion and drive.
Small and Medium Enterprise News prides itself on the validity of its awards and winners. The awards are given solely on merit and are awarded to commend those most deserving for their ingenuity and hard work, distinguishing them from their competitors and proving them worthy of recognition.
Manchester Money is a directly authorised mortgage brokerage. They aren’t tied to use any specific lenders which enables them to advise their customers on the widest scale, securing them the best possible deal on their mortgage and protection needs. Julia Brownley, Sales Director comments,
“ This is really advantageous for customers who are not vanilla cases as we work with lenders who will consider a wide variety of circumstances. Many of our customers have been refused deals directly with their bank or through other firms who don’t work with such a large scope of lenders. We offer our customers a full and comprehensive service and advise them at different stages of their journey what their needs are including surveys, solicitor, mortgage protection, and wills advice.”
Awards Coordinator, Kaven Cooper, took a moment to discuss the success of this year’s programme: “I am proud to have hosted this year’s UK Enterprise Awards, where I have had contact with a widely diverse selection of individuals and companies which, in essence, raise the bar for business within the UK. It has been a pleasure to be involved with the programme and I want to wish our winners all the best for the years to come. SME News prides itself on the validity of its awards and winners. The awards are given solely on merit and are awarded to commend those most deserving for their ingenuity and hard work, distinguishing them from their competitors and proving them worthy of recognition – congratulations again”
Manchester Money’s goal is to continue to grow comfortably at a steady pace, ensuring that they have the infrastructure to support the team and customers. The profits of the business are invested back for further growth around marketing and customer retention tools. They have a recruitment and marketing strategy which comes hand in hand to grow the business.
Chris Barker, Managing Director is delighted to have been awarded, “our team are our greatest asset and have been a huge contributor to our success. We believe that the whole team should be connected as it encourages engagement and trust. The mortgage industry is regulated which comes with the expectation of honesty and trust from the consumer. Having a business that is focused on the right culture and values, promotes that culture to both employees and customers.”
An important part of the company’s vision was to change the user experience when applying for a mortgage as typically the industry is quite formal and stuffy. The Financial Conduct Authority sets high and clear standards across the financial services sector and requires firms to put the needs of the customer first. Manchester Money are proud to say that this has always been their business model and recognize in the fast-paced life that we live in, many customers will start off this journey online, therefore our presence across the website and all social media sites must be engaging, informative and user friendly. However, not all customers have the desire to approach such a big financial commitment this way and we do have the ability to adapt to the individuality of each customer offering a tailored approach to their needs.
In the main, appointments are conducted remotely for the ease of the client, and this suits our model also with remote working. Chris Barker, identified this as his reason behind setting up Manchester Money in 2018, coming from a background of always meeting customers face to face with a corporate approach, they were many customers who found it difficult to get time off work, were rushing the appointment, struggled for parking, struggled for childcare and he could see that this wasn’t in the main how the modern customer wanted to conduct business. The flexible approach to having an appointment over the phone and signing documents electronically at a time to suit in the comfort of your own home was surely the way forward.
The pandemic also concreated this approach to a digital borrowing experience and may have permanently changed the way consumers utilize technology.
Manchester Money, take their inspiration to attract new clients by listening to what previous ones have said and in the main, this is focused on our excellent service levels and communication.
According to The Advisory, the insider expert independent advises for sellers, the most common complaint about things in the house moving process is poor customer service. Professional advice across estate agents, mortgage advisors and conveyancers are not really in doubt, but communication is the most complained about the topic. Manchester Money feel that if they get this right, their business will flourish organically in terms of great reviews, recommendations, repeat business and word of mouth and these are their ultimate preferences on ways to attract new clients.
Manchester Money are rated very highly on Trustpilot with 99 per cent excellence currently out of over 500 reviews and would like to thank their team and clients for this milestone and their huge contribution towards winning this prestigious award.
Best Mortgage Advisory & Brokerage 2023 – Manchester
…in the UK Enterprise Awards 2023!
